Perflection Terms and Conditions
When you book with Perflection you are then agreeing to our terms and conditions. Once a appointment is made you are bound under the terms and conditions.
Our Service Terms & Conditions
1.0 We may ask where you heard about Perflection in order to gauge our marketing strategies.
1.1 We may from time to time conduct customer satisfaction surveys.
1.2 If there is probable and clear cause that the service did not fulfil the package as ordered or there is clear evidence of poor craftsmanship. We will redo the uncompleted or unsatisfactory potion of the package.
1.3 Perflection offers superb workmanship, but our work can be subject to weather conditions. If we arrive at the agreed destination and the weather is poor, then we will arrange another convenient time for the work to be completed. This will be at no extra cost to the customer.
1.4 All payments must be made on the day, upon completion of the service. Unless agreed prior with the Managing Director of Perflection (Dillan Boyling).
1.5 Our operation encompasses an area of a radius of approximately 25 miles from Long Crendon, Buckinghamshire. Work carried out outside of this area may be subject to further costs to reflect additional mileage.
1.6 Whilst every effort is made to ensure that our services our carried out to the highest possible standard. The customer is advised to check the vehicle(s) on completion. If there is any cause for dissatisfaction, the customer should point out the discrepancy to Perflection, who will endeavour to correct it.
Booking Terms & Conditions
2.0 Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.
2.1 Perflection will not accept any liability for any loss or damage to any personal property.
2.2 All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
2.3 We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery or equipment failure.
2.4 With any booking made Perflection requires the customers address, package, vehicle condition, and whether there is use of a outside water source (tap) and electrical source.
2.5 Perflection reserves the right to refuse or deny customers’ demands above and beyond the booking detailing.
2.6 Perflection will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered.
2.7 Timings for the completion of the package bought are given as estimate. The time taken to do the vehicle can take either longer or shorter than the original time span given. We will keep you informed on the day if we feel the job will take shorter or longer than originally expected.
Pricing Terms & Conditions
3.0 Perflection reserves the right to charge each vehicle according to its condition, the type of vehicle, upgrade/downgrade of package, and the customer location.
3.1 As stated in 1.4 payment should be made on the same day as completion of the package bought unless agreed with Dillan Boyling prior. If payment isn’t made on the same day as the job has been completed there will be a late payment charge of £5.00 per day.
3.2 Perflection accepts Cash, Card, Cheque, Bank Transfer.
Cancellation Terms & Conditions
4.0 We require 48 hour’s notice to cancel any bookings. Unless you inform us of any exceptional circumstances.
4.1 Failure to provide 48 hours advance notice of cancellation will result in a minimum charge of 25% of the package cost.
4.2 Perflection reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
4.3 As stated in 1.3 Perflection offers superb workmanship, but our work can be subject to weather conditions. If we arrive at the agreed destination and the weather is poor, then we will arrange another convenient time for the work to be completed. This will be at no extra cost to the customer.
4.4 Failure to be present at the time and location of the booking will result in the full value of the package booked being charged.