Perflection Terms and Conditions

Last updated: 3 November 2026

These Terms and Conditions explain the arrangements that apply when customers book services with Perflection.

By accepting a quotation or confirming a booking, customers agree to the applicable terms, subject to their statutory consumer rights.

Perflection is committed to providing professional, reliable exterior cleaning services while maintaining fair and transparent arrangements for customers.

1. Our Services

Perflection provides professional exterior cleaning services, including:

• Window cleaning

• Gutter clearing and cleaning

• Soffit and fascia cleaning

• Conservatory cleaning

• Solar panel cleaning

• Pressure washing

• Other exterior cleaning services agreed during quotation

Services are provided according to the scope agreed with the customer.

Additional work requested during an appointment may require a separate quotation and is subject to availability.

2. Service Areas

Perflection operates primarily in Aylesbury, Buckinghamshire, and surrounding towns and villages.

Our usual service coverage is approximately 15 miles from Aylesbury, although we may accept bookings outside this area where existing cleaning rounds, travel arrangements or the nature of the work make this practical.

Service availability is assessed individually. Additional travel charges, where applicable, will be explained before a booking is confirmed.

3. Quotations and Pricing

Quotations are based on the information provided by the customer, the property’s condition, accessibility, size and the services requested.

Where possible, quotations are confirmed before work begins.

If previously undisclosed conditions or additional work materially affect the agreed price, Perflection will explain the circumstances and obtain the customer’s agreement before proceeding with chargeable additional work.

Customers are under no obligation to accept additional services.

Prices for recurring services may be reviewed periodically. Customers will be informed of proposed changes before the revised price applies.

4. Booking and Appointment Arrangements

Appointments are subject to availability, weather conditions, equipment requirements and safe working conditions.

Customers must provide accurate information about the property and the requested services.

Appointment times and estimated durations are provided in good faith but may change because of traffic, weather, previous appointments or unexpected working conditions.

Perflection will make reasonable efforts to notify customers of significant delays or necessary rearrangements.

5. Regular Window Cleaning

Perflection offers an 8-weekly regular window cleaning programme for new customers, subject to location and route availability.

Cleaning dates are scheduled around established rounds and may vary slightly due to weather, holidays, operational requirements or other circumstances.

Customers will normally receive advance notification of their scheduled visit.

The agreed service includes the accessible windows and associated items specified in the quotation.

Initial cleans may be priced differently from maintenance cleans because additional work may be necessary to remove accumulated dirt and debris.

Customers wishing to discontinue regular cleaning should provide reasonable notice before their next scheduled visit.

6. Property Access and Customer Responsibilities

Customers must provide safe and reasonable access to the areas requiring cleaning.

This may include:

• Unlocking gates and providing access codes where necessary.

• Keeping pathways and working areas reasonably clear.

• Securing pets where they could interfere with cleaning operations.

• Moving vehicles, garden furniture or other obstacles where reasonably required.

• Informing Perflection of known hazards, damaged surfaces or restricted access.

• Providing water or electricity where this has been agreed in advance.

Customers should notify Perflection before an appointment if access arrangements change.

If work cannot reasonably proceed because access is unavailable, the appointment may need to be rearranged. Any applicable missed-appointment charge will be assessed under the cancellation provisions below.

7. Weather Conditions and Safety

The safety of customers, members of the public and anyone carrying out work is a priority.

Perflection may postpone, modify or discontinue work where conditions present an unacceptable risk.

Examples include severe weather, unsafe access, electrical hazards, unstable surfaces or other circumstances that make the work unsuitable.

Customers will not be charged for services that Perflection cancels because it cannot safely undertake the agreed work, although payment may remain due for separately agreed work already completed.

Abusive, threatening or aggressive behaviour towards anyone working on behalf of Perflection will not be tolerated and may result in services being discontinued.

8. Window Cleaning

Window cleaning may be completed using purified water-fed pole systems or traditional cleaning methods, depending on the property and agreed service.

Customers should inform Perflection of known defects, loose fittings, damaged seals, cracked glass or other vulnerable components.

Certain staining, mineral deposits, scratches, internal condensation and deterioration of seals may not be removable through routine window cleaning.

Perflection will exercise reasonable care and skill when carrying out the service.

9. Gutter Clearing and Exterior Gutter Cleaning

Gutter clearing involves removing accessible debris and blockages from the agreed guttering.

Exterior gutter cleaning, including soffits and fascias, is a separate service unless specifically included in the quotation.

Customers should disclose known defects, loose guttering, damaged brackets, leaking joints or structural concerns.

Existing defects may limit the work that can safely be undertaken.

Perflection does not provide structural gutter repairs unless separately agreed.

10. Conservatory Cleaning

Conservatory cleaning is carried out according to the surfaces and areas specified in the quotation.

Conservatory roof cleaning is not automatically included in a standard window or exterior conservatory clean and must be agreed separately.

Some materials, seals and older installations may require a more cautious cleaning approach.

Pre-existing discolouration, weathering, seal deterioration or permanent staining may remain after cleaning.

11. Solar Panel Cleaning

Solar panel cleaning is carried out using appropriate cleaning equipment and methods selected for the installation.

Cleaning is subject to safe access, the condition of the installation and relevant manufacturer guidance.

Perflection does not undertake electrical repairs, system diagnostics or guarantees of increased electricity generation.

Customers should report any known damage, loose panels, exposed wiring or electrical faults before work begins.

Work may be declined or postponed where safe cleaning cannot be established.

12. Pressure Washing

Pressure washing is provided for suitable exterior surfaces, subject to an assessment of their condition.

Customers should identify known defects, loose paving, damaged pointing, unstable surfaces or areas of concern before work begins.

Pressure washing can expose existing deterioration or reveal damage previously concealed by dirt, moss or debris.

Certain surfaces may require reduced pressure or an alternative cleaning method.

Re-sanding, sealing, chemical treatments and other restoration work are excluded unless expressly included in the quotation.

13. Cleaning Results and Limitations

Perflection aims to achieve a professional standard of cleanliness appropriate to the agreed service.

Results may vary depending on surface condition, age, previous maintenance, staining and the materials involved.

Some marks, including permanent staining, corrosion, mineral deposits and surface deterioration, may not be removable through normal cleaning.

Where significant limitations are identified, Perflection will explain them where reasonably practicable.

14. Payments

Unless otherwise agreed, payment is due upon completion of the service.

Accepted payment methods may include bank transfer, cash, card or other methods confirmed at the time of booking.

Bank transfer is the preferred payment method.

Where payment is overdue, Perflection may issue reminders and take reasonable steps to recover outstanding sums.

Any recovery costs or interest will only be sought where legally recoverable.

Future appointments may be suspended where undisputed overdue payments remain outstanding, following reasonable notice.

15. Cancellations and Missed Appointments

Customers are requested to provide at least 48 hours’ notice when cancelling or rearranging an appointment.

Late cancellations and missed appointments can result in lost working time and prevent appointments being offered to other customers.

Where less than 48 hours’ notice is provided, Perflection reserves the right to request a reasonable cancellation charge reflecting actual losses, taking account of costs saved and any alternative work secured.

If an appointment cannot proceed because the customer has failed to provide agreed access, a reasonable missed-appointment charge may apply.

Charges will not be imposed automatically and will be assessed fairly according to the circumstances.

Emergencies and unforeseen circumstances will be considered.

Any applicable charges will be communicated transparently and will not affect statutory cancellation rights.

16. Consumer Cancellation Rights

Where a consumer contract is entered into at a distance or away from Perflection’s business premises, statutory cancellation rights may apply, including a 14-day cancellation period in qualifying circumstances.

Where a customer expressly requests that services begin during an applicable cancellation period, payment may be due for services supplied before a valid cancellation, where permitted by law and subject to the required information and consent.

Where statutory cancellation rights apply, they take precedence over the ordinary appointment cancellation policy.

Nothing in these Terms and Conditions limits rights provided by applicable consumer protection legislation.

17. Damage and Liability

Perflection will carry out agreed services with reasonable care and skill.

Customers are encouraged to identify known defects or fragile areas before work begins.

Perflection is not responsible for deterioration or damage that existed before the service or that was not caused by a failure to exercise reasonable care and skill.

Where damage is believed to have resulted from our work, customers should contact Perflection as soon as reasonably practicable so the matter can be investigated.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, or customers’ statutory rights.

18. Complaints and Service Concerns

Customer satisfaction is important to Perflection.

If a customer has concerns about completed work, they should contact us with details of the issue and, where helpful, supporting photographs.

Perflection will investigate complaints fairly and seek an appropriate resolution.

Depending on the circumstances, this may include further cleaning, corrective work, a price reduction or another remedy required by law.

Customers’ statutory rights remain unaffected.

19. Changes to Appointments or Services

Perflection may need to rearrange appointments because of weather, illness, equipment problems, safety concerns or circumstances beyond reasonable control.

Customers will be notified as soon as reasonably practicable.

Where a service cannot be completed as agreed, appropriate arrangements will be discussed with the customer.

Customers will not be required to accept additional charges or materially different services without their agreement.

20. Changes to These Terms

Perflection may update these Terms and Conditions periodically to reflect changes in services, business operations or legal requirements.

The terms applicable to an individual booking will normally be those provided or made available when that booking was agreed, unless a subsequent change is lawfully agreed.

Material changes affecting ongoing arrangements will be communicated appropriately.

21. Contact Information

Perflection

Based in Aylesbury, Buckinghamshire.

WhatsApp: 07516 703315

Website: https://perflectiondetailing.co.uk/

Customers are welcome to contact Perflection with questions about quotations, appointments, services or these Terms and Conditions.

Local. Reliable. Trustworthy.

Perflection is committed to providing professional exterior cleaning services with clear communication, fair pricing and respect for every customer’s property.

These Terms and Conditions do not affect your statutory rights.